At CogniScience Clinics, we are dedicated to providing the highest quality, safe, and person-centred service to all our users. We understand that on occasion, you may feel that the service or care you have received, whether clinical or administrative, has not met your expectations. This Complaints Policy has been created to ensure there is a clear, fair, and confidential process for you to raise any concerns. We are committed to listening to your feedback, investigating all matters thoroughly and transparently, and using what we learn to continuously improve. Please be assured that lodging a complaint will in no way affect the ongoing provision of your care or support.
We are committed to treating everyone with dignity and respect and ask the same in return. We do not tolerate abusive, threatening, or discriminatory behaviour towards our staff or anyone acting on our behalf. We will always listen to concerns and complaints, but unacceptable behaviour may result in contact being restricted while we continue to ensure appropriate care and safeguarding.