Public Facing Policies

This document serves as the official policy for the management of appointments at CogniScience Clinics. It governs the entire process for  assessment and treatment services provided to adults and children with ADHD and/or ASD. The policy outlines the procedures for Appointment booking and enrollment, sets the guidelines and requirements for Rescheduling and Cancellation of existing appointments, including applicable fees based on the timing of the change request. It defines what constitutes Appointment Non-attendance (DNA) and specifies the resulting consequences for the patient's care. This policy ensures clear expectations for all patients using the clinic's services.

At CogniScience Clinics, we are dedicated to providing the highest quality, safe, and person-centred service to all our users. We understand that on occasion, you may feel that the service or care you have received, whether clinical or administrative, has not met your expectations. This Complaints Policy has been created to ensure there is a clear, fair, and confidential process for you to raise any concerns. We are committed to listening to your feedback, investigating all matters thoroughly and transparently, and using what we learn to continuously improve. Please be assured that lodging a complaint will in no way affect the ongoing provision of your care or support.

We are committed to treating everyone with dignity and respect and ask the same in return. We do not tolerate abusive, threatening, or discriminatory behaviour towards our staff or anyone acting on our behalf. We will always listen to concerns and complaints, but unacceptable behaviour may result in contact being restricted while we continue to ensure appropriate care and safeguarding.

CogniScience Clinics uses cookies to ensure the security of your patient portal, personalize your health resources, and improve our clinical services. We are committed to providing a seamless, secure, and personalized digital environment that reflects the high standard of care we provide in our clinical practice. To achieve this, our website utilizes industry-standard technologies to optimize site performance and protect your private interactions.

The following policy provides a comprehensive overview of our use of cookies and similar tracking technologies. It outlines the specific purposes these tools serve—from maintaining the security of your patient data to enhancing the functionality of our clinical resources.

We understand that information about privacy and data protection can feel overwhelming. This notice is designed to explain, clearly and calmly, how CogniScience Clinics Ltd looks after your personal information.

As the data controller, we are deeply committed to being respectful, transparent, and trauma-informed in every aspect of handling your data. We detail what information we collect, how we use it to provide safe and appropriate clinical services, and the legal basis for our processes. Crucially, this document outlines the fundamental rights you have regarding your information and provides clear details on how to contact us with any questions, concerns, or to make a Subject Access Request.

CogniScience Clinics is absolutely dedicated to ensuring the safety, well-being, and fundamental right of every adult service user to live a life free from abuse and neglect. Our Safeguarding Adults Policy represents our unwavering commitment to this principle. It establishes a comprehensive framework to promote the welfare of adults at risk and to protect them from harm in all its forms. This policy outlines the proactive measures and ethical responsibilities of all staff to identify, prevent, and respond to concerns. We strive to create a culture of vigilance and support, ensuring that a robust and person-centred approach is taken to safeguard everyone in our care, upholding their dignity and right.