Policy-public facing

The CogniScience Clinics Carbon Reduction Plan Policy commits the organization to achieving Net Zero greenhouse gas emissions by 2050, in line with UK Government and NHS requirements. Leveraging its fully remote operating model, the organization minimizes its environmental impact from the outset. The 2025/26 baseline emissions are 4.5 tCO2e, entirely from Scope 3 sources like home working energy. Key measures include maintaining the remote model and using efficient digital systems.

CogniScience Clinics is absolutely dedicated to ensuring the safety, well-being, and fundamental right of every adult service user to live a life free from abuse and neglect. Our Safeguarding Adults Policy represents our unwavering commitment to this principle. It establishes a comprehensive framework to promote the welfare of adults at risk and to protect them from harm in all its forms. This policy outlines the proactive measures and ethical responsibilities of all staff to identify, prevent, and respond to concerns.

We understand that information about privacy and data protection can feel overwhelming. This notice is designed to explain, clearly and calmly, how CogniScience Clinics Ltd looks after your personal information.

At CogniScience Clinics, we are dedicated to providing the highest quality, safe, and person-centred service to all our users. We understand that on occasion, you may feel that the service or care you have received, whether clinical or administrative, has not met your expectations. This Complaints Policy has been created to ensure there is a clear, fair, and confidential process for you to raise any concerns. We are committed to listening to your feedback, investigating all matters thoroughly and transparently, and using what we learn to continuously improve.

This document serves as the official policy for the management of appointments at CogniScience Clinics. It governs the entire process for  assessment and treatment services provided to adults and children with ADHD and/or ASD. The policy outlines the procedures for Appointment booking and enrollment, sets the guidelines and requirements for Rescheduling and Cancellation of existing appointments, including applicable fees based on the timing of the change request.

CogniScience Clinics uses cookies to ensure the security of your patient portal, personalize your health resources, and improve our clinical services. We are committed to providing a seamless, secure, and personalized digital environment that reflects the high standard of care we provide in our clinical practice. To achieve this, our website utilizes industry-standard technologies to optimize site performance and protect your private interactions.